Returns & Exchanges
At Sub-Shop, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. If your fit isn't perfect, we are here to help you find the right size or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip to ensure faster processing of your refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking receipt; we will notify you once your return is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing